Royal Mail headaches continue …

Just a quick note to let you know that all orders will be sent today – hopefully in a bid to sneak in before the next round of strikes scheduled for 121,000 postal workers UK-wide for 24 hours from 3am on Friday 6th November and for 24 hours from 3am Monday 9th November.

The good news is that the majority of mail has still been getting through; however, my concern now is focused on backlogs rather than deliveries. Should you be worried about your items, please do not hesitate to contact me.

Don’t forget, we are offering an 24 hour Courier Service with Interlink Express during this time should you require your items quickly. Please note, the courier requires signature upon delivery so please ensure someone will be at the designated delivery address.

If no-one will be available to sign for your order or you would prefer it to be sent via Royal Mail instead, don’t worry, just drop a note with your order to let me know you would prefer Royal Mail.

I am doing everything in my power to keep you all updated and to maintain the same high standard of customer service and delivery that you have come to expect from My Little Customs

If there is anything you need, just shout! You can email me robin@mylittlecustoms.com , call me 01271 828160 or grab me on the Live Help chat function which is implemented throughout the site. (Don’t worry, the Live Help Messenger is not an automated robot – it’s me! LOL  )

Robin x

Do you tweet?

I do! Take a peek @RobinMLC 

Today there is a Twitter only special offer, my first ever - a whopping 20% off! (OK so by blogging about it, strictly it is not a Twitter only offer) but next time, there will be no fore warning blog posts! LOL

Head on over and take a peek! http://twitter.com/RobinMLC

Who knows what offers may crop up? The only way to find out is to follow me

x

Royal Mail strikes are here – how you can avoid them! Shipping options :)

As you are no doubt all aware, the Royal Mail strikes are going ahead, starting from today. The strikes are scheduled for today and tomorrow, however, the CWU has confirmed that further strike action will take place if no agreement has been reached.

With this in mind, please note the current changes which have been implemented with regards to My Little Customs delivery. When shopping at www.mylittlecustoms.com you will have the following options:

For orders under £25.

The postage options at checkout now comprise of:

Royal Mail First Class and Interlink Express Courier.

Royal Mail First Class will NOT be shipped until at least next week, please note this is subject to change and is dependant on the impact the current strikes have on backlogs and deliveries. I shall continue to update anyone who chooses the Royal Mail options via email with regards to postal dates.

I HIGHLY advise you use our new courier service which will be provided by Interlink Express. A set charge of £4.50 will applied at checkout. This is cheaper than Royal Mail Special Delivery and will be guaranteed Next Day Delivery before 3pm Monday – Friday.

Interlink Express is fully trackable and requires a signature upon delivery. You may leave a note for the courier driver such as “please leave with neighbour” or “please leave in a safe place” however;  this cannot be guaranteed and will be down to the delivery driver’s discretion.

By choosing Interlink Express, you are guaranteed to avoid all Royal Mail disruptions as they are an indepedent company, in no way linked to Royal Mail.

The added bonus is that Interlink Express is CHEAPER than Royal Mail Special Delivery

All orders placed before 4pm, Monday to Friday, will be sent same day. Any orders placed after this time will be sent the following working day.

For international orders, although minimal disruption will be caused, there may be a small delay and AirSure (signed for) is recommended.

For orders over £25

Orders with a value over £25 will be sent via Interlink Express at no extra charge. Should you wish to have your order sent via Royal Mail, please contact me.

Thank you for your patience during this disruptive period, I am working hard to ensure you will get your orders, Royal Mail strikes or no Royal Mail strikes!

Robin x

I need your feedback!

Hi Everyone,

As you are all aware, a Royal Mail Strike is looming here in the UK. It is currently scheduled for this coming Thursday and Friday. Unfortunately it is highly likely these two dates will not be the only strikes taken, not to mention the backlogs, some of which have already been caused due to all the localised wild cat strikes which have been ongoing across the country over the last couple of months

The backlog of post that the October 2007 strikes and the ensuing disruption that was caused is still very fresh in my mind.

I have been looking into all possible options and am in a bit of a quandary. I was rather hoping you would be able to give me a little feedback on this.

Would you be prepared to have a flat rate delivery charge of £4.50 if it meant your order would be guaranteed to avoid Royal Mail (and therefore any delays due to present and future strike action) and would be guaranteed to arrive Next Day before 3pm?

Currently orders over £25 automatically get free delivery so this would be unaffected and this offer would remain in place. . Until there is a set process in place with either Royal Mail or a private courier company, I will be sending all orders with a value over £25 via Courier from today at no extra charge.

As I am sure you are all aware, couriers are expensive, however, the level of service would be much improved and would be guaranteed to be delivered next day by 3pm. I am looking at a flat delivery charge of £4.50 for orders with a value up to £25 (which is cheaper than Royal Mail Special Delivery) but my main worry is would this put you off ordering?

Please help me!

If you prefer to contact me privately then please do reply to this email, or alternatively, you can comment below.

Thank you!

Robin x

UK PonyCon – are you going?

This year the UK PonyCon – The International My Little Pony Convention will be held in Sheffield – it is only 8 days away!

For the first time in 4 years, I am unable to attend and My Little Customs will not be having a stall - I shall certainly miss chatting with old friends and meeting new faces! 

Hopefully next year My Little Customs will be back

The UK PonyCon is always such a fun event and comes 100% recommended by me! A great day out for adults, kids and collectors alike so if you are up for a day out, why not go along?

The UK PonyCon main day will be held on October 24th at the Mega Centre in Sheffield – for more information, please visit their website http://www.ukponycon.co.uk/

All profits are donated to charity, this year the UK PonyCon is supporting the RDA Riding for the Disabled, a very worthwhile cause indeed!

I hope all PonyCon goers have a great time and make sure you take lots of photos for me!

Robin x

Spend over £25 and get FREE WORLDWIDE SHIPPING!

If you spend over £25 at www.mylittlecustoms.com you will automatically get FREE WORLDWIDE SHIPPING!

Yay!!

The free shipping applies to standard UK: First Class or Worldwide: First Class Airmail.

Please note, there is NO TRACKING provided with either of these services, should you require tracking and insurance, please choose the following shipping options at checkout:

UK: First Class Recorded or Special Next Day Delivery

Worldwide: Airsure (tracked)

Happy shopping!

Robin x

New Saran & Nylon Colours!

6 new Nylon & Saran colours are now in stock, alongside some more of the Katsilk Saran colours in XL Format.

The new colours are:

Nylon

  

Katsilk Saran

 

Yummy scrummy colours don’t you think?!

My Little Customs currently carries 22 saran shades in XL Format – if you have any particular requirements for a XL Format colour which is not currently listed, please contact me and I shall order it in

The complete list of the XL Format colours that are currently stocked are as follows (as of September 22nd 09 – full range coming soon):

Oxidized Julia, Caddy Red, Champagne Blonde, Platinum Blonde, Megan, Original Blonde, Brownette, Tu-Tone Titian, Ginger Snap, Copper Titian, Burnt Orange, Mahogany, Deep Cherry, Hazelnut, Original Brunette, Midnight Black, Noir, Platinum Blonde, Opal Essence, Pinky Pinky, Sapphire & Sea Glow

You can view them all on the Saran Colour Page

 

Robin x

Royal Mail strike action, starting to create backlog of post

Hey guys,

I just wanted to draw your attention to the postal strikes which have been taking place in various pockets of the country but are going largely unreported.

They have been going on for around a month now and are starting to impact upon us all, I thought I should mention it now as a friend of mine has today said he has not recieved any post in South Devon for 3 days as the Plymouth sorting office has been on strike.

There is very little information out there and unless you go hunting for it, you may not have even heard about these strikes yet.

I have been very lucky so far in that I have not had my personal post affected (yet!), however, from a business point of view, I have noticed that there as there has been a marked increase in “missing packages” being reported to me over the last 7 – 10 days.

If you have ordered anything from My Little Customs recently and it has not arrived as promptly as usual, please let me know and I shall endeavour to help.

If you wanted to check if there are any strikes affecting your area, please take a look at the Royal Mail’s website here.

For futher information, please see these articles:

The Daily Mail – Million of letters undelivered

The Daily Mail – Your post is in the gutter

The BBC – Postal workers vote on strike

There is also a large thread over on the UK Business Forums which highlights just how many businesses are being affected! You can view the thread here – Royal Mail Delays

 :(

Robin x

Gallery Update!

Just a quick post to let you know the Customer Re-Root Gallery has been updated!

There are 24 new photos with more on their way tomorrow – can you spot them all?

xx

Saran sale ending soon!

Don’t forget, the amazing promotions currently running at My Little Customs finish at the end of the month! Hurry before it is too late!

Also, poor Sindy has yet to find a home – can you help her?

Sindy For Sale Page

xx