FAQ’S ~ Frequently Asked Questions  

Please click on your question to be taken to your answer! updated January 2010

  • How can I pay?
  • When will I receive my order? 
  • UK Shipping Costs & Information
  • EU Shipping Cost & Information
  • USA / Rest of the World Shipping Costs & Information 
  • Order Tracking
  • What if my order is out of stock?
  • How do I return goods?
  • NEW! My Little Customs Loyalty Scheme
  • How is Nylon hair different to Saran?
  • Colour Matching
  • How much hair do I get?
  • How much hair will I need?
  • How many hanks of hair will I need to reroot a My Little Pony?
  • How many hanks of hair will I need to reroot a Sindy / Jem / Barbie doll?
  • How many hanks of hair will I need to reroot a Pippa doll?
  • How many hanks of hair will I need to reroot a Blythe doll?
  • Can you curl / boil perm Nylon?
  • Can you dye Nylon hair?
  • I need to put my OOAK in the oven ~ can Nylon hair be baked?
  • How do I reroot a doll? REROOTING TUTORIALS!  
  • Where do you get your Nylon hair from? Can I sell it to?